OLM Store – Shipping Policy

Thank you for shopping at OLM Store. This Shipping Policy explains how we process, ship, and deliver orders so you know exactly what to expect when purchasing from us. By placing an order, you agree to the terms outlined below.

1. Order Processing Time

Orders are typically processed within 2–3 business days from the date of purchase. Processing times may vary based on:

• Product availability

• Order volume

• Supplier delays

• Holiday or peak seasons

Because OLM Store uses third‑party fulfillment partners (dropshipping):

• Some items may ship separately

• Packaging may vary

• Processing times may differ between suppliers

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. Shipping Rates & Delivery Estimates

Shipping rates and delivery estimates are calculated at checkout based on:

• Destination

• Weight

• Carrier availability

• Selected shipping method

Estimated delivery times are not guaranteed and may be affected by:

• Carrier delays

• Weather conditions

• High‑volume seasons

• Customs inspections

• Global logistics disruptions

Once an order has shipped, OLM Store cannot modify the delivery timeline.

3. International Shipping

We offer international shipping to select countries.

Please note:

• Customs fees, import taxes, VAT, and duties are not included in product or shipping prices.

• These charges are the responsibility of the customer.

• OLM Store cannot predict or control customs processing times.

• Delays caused by customs are outside our control.

We recommend checking your country’s import regulations before placing an order.

4. Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow up to 48 hours for tracking information to update after the carrier receives the package.

Tracking updates may be delayed due to:

• Carrier scanning delays

• International transit

• Customs processing

5. Delivery Confirmation

When the carrier marks a package as Delivered, the order is considered successfully fulfilled.

OLM Store is not responsible for:

• Stolen packages

• Misdelivered packages

• Packages delivered to the wrong location due to customer address entry

• Packages lost after delivery confirmation

If your tracking shows “Delivered” but you did not receive your package, you must contact the carrier directly to file a claim.

This clause protects against fraudulent “item not received” chargebacks.

6. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information.

OLM Store is not liable for orders shipped to incorrect or incomplete addresses entered by the customer.

If a package is returned due to an incorrect address:

• We can reship the order once the customer pays the reshipping fee

• Original shipping costs are non‑refundable

• Additional shipping charges apply

Refunds will not be issued for orders lost due to incorrect address entry.

7. Undeliverable Packages

Packages may be marked undeliverable due to:

• Incorrect address

• Failed delivery attempts

• Refusal by the recipient

• Carrier restrictions

If a package is returned to us or our fulfillment partner:

• We will contact you to arrange reshipment

• Additional shipping charges may apply

• If you choose not to reship, a refund may be issued minus shipping costs and any applicable restocking fees

If the carrier destroys or loses the returned package, OLM Store may offer store credit at our discretion.

8. Shipping Restrictions

Certain items may be restricted due to:

• Size or weight limitations

• Carrier regulations

• International import laws

• Hazardous material rules

If your order contains restricted items, we will notify you and provide alternative options when possible.

9. Lost, Delayed, or Damaged Packages

OLM Store is not responsible for:

• Carrier delays

• Packages lost in transit

• Packages damaged during shipping

• Packages delayed due to customs or international processing

If your package is lost or damaged:

• You must file a claim directly with the carrier

• We will assist by providing documentation if needed

10. Fraud Prevention & Chargeback Protection

To protect our customers and business, OLM Store uses fraud‑prevention tools and may:

• Verify orders flagged as high‑risk

• Request additional identification

• Cancel suspicious orders

If a chargeback is filed after an order has shipped or been delivered, OLM Store reserves the right to:

• Submit tracking, delivery confirmation, and digital evidence to the bank

• Recover chargeback fees, penalties, and product costs

• Suspend or terminate customer accounts involved in fraudulent disputes

Digital evidence may include:

• IP address logs

• Device fingerprints

• Order timestamps

• Customer communication records

This clause significantly strengthens your position in bank disputes.

11. Carrier Liability

Once a package is handed to the carrier, OLM Store is no longer responsible for:

• Transit delays

• Lost packages

• Damaged packages

• Delivery errors

All claims for carrier‑related issues must be filed directly with the carrier.

12. Contact Us

For questions or assistance regarding shipping, please contact us at:

📧 OLMcartmail@gmail.com

We’re here to help.