OLM Store – Return & Refund Policy (Shopify‑Ready Version)

Thank you for shopping with OLM Store. We want you to feel confident in your purchase, and this Return & Refund Policy explains how returns, refunds, and cancellations are handled. By placing an order, you agree to the terms below.

1. Order Cancellation Policy

Orders may be canceled only until fulfillment begins.

Fulfillment includes any of the following:

• The order is sent to a fulfillment partner

• The order is being picked, packed, or prepared

• A shipping label has been created

• The order is marked as “Processing,” “In Progress,” or similar

Once fulfillment has started, the order cannot be canceled, modified, or refunded until delivered and reviewed under this policy.

Customers are responsible for submitting cancellation requests immediately if needed. OLM Store is not responsible for delayed emails, incorrect contact information, or failure to review order details before checkout.

2. Eligibility for Returns & Refunds

A return or refund may be approved if:

• The item arrives damaged

• The item is defective

• The item received is incorrect

• The item is missing (after carrier investigation)

To qualify, customers must contact us within 7 days of delivery and provide:

• Order number

• Photos or video of the issue

• A description of the problem

• Any additional documentation requested for verification

3. Non‑Refundable Situations

Refunds will not be issued for:

• Items marked Delivered by the carrier

• Orders shipped to incorrect addresses provided by the customer

• Buyer’s remorse (changed mind, wrong size, wrong color, etc.)

• Delays caused by carriers, customs, or global logistics

• Items damaged due to customer misuse

• Orders already in fulfillment

• Packages lost after delivery confirmation

These rules protect both customers and our business from fraudulent or unsupported claims.

4. Incorrect or Incomplete Addresses

Customers are responsible for entering accurate shipping information.

OLM Store is not liable for:

• Orders shipped to incorrect or incomplete addresses

• Delays caused by incorrect address entry

• Lost packages resulting from incorrect address information

Refunds or replacements will not be issued for orders lost due to customer error.

5. Delivery Confirmation

Once a package is marked Delivered by the carrier, the order is considered fulfilled.

OLM Store is not responsible for:

• Stolen packages

• Misdelivered packages

• Packages delivered to the wrong location due to customer error

• Packages lost after delivery confirmation

Customers must contact the carrier directly for delivery‑related investigations.

6. Lost, Delayed, or Damaged Packages

If a package is lost or damaged during transit:

• Customers must file a claim directly with the carrier

• OLM Store will assist by providing documentation if needed

Carrier delays, customs delays, and global logistics disruptions are outside our control and are not eligible for refunds.

7. Undeliverable or Returned Packages

Packages may be returned to us due to:

• Incorrect address

• Failed delivery attempts

• Refusal by the recipient

• Carrier restrictions

If returned:

• Reshipping fees apply

• Original shipping costs are non‑refundable

• If the customer declines reshipment, a refund may be issued minus shipping costs and any applicable restocking fees

If the carrier destroys or loses the returned package, OLM Store may offer store credit at our discretion.

8. Dropshipping Fulfillment Notice

Because OLM Store uses third‑party suppliers:

• Items may ship separately

• Packaging may vary

• Tracking updates may take longer

• Delivery times may differ between items

These conditions do not qualify for refunds.

9. Fraud Prevention & Chargebacks

By placing an order, customers agree not to file fraudulent chargebacks.

OLM Store may submit digital evidence to banks, including:

• IP address logs

• Device fingerprints

• Order timestamps

• Tracking and delivery confirmation

• Customer communication records

Fraudulent disputes may result in:

• Recovery of chargeback fees

• Account termination

• Reporting to payment processors or authorities

10. Refund Processing

If a refund is approved:

• Refunds are issued to the original payment method

• Processing time may vary depending on the bank or payment provider

• Shipping fees are non‑refundable

11. How to Request a Return or Refund

To request a return or refund, contact us at:

📧 OLMcartmail@gmail.com

Please include:

• Full name

• Order number

• Photos or video (if applicable)

• Description of the issue

We respond within 24–48 business hours.