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Shipping Policy

Order Processing Time

Orders typically process within 2–3 business days. Processing time may vary depending on product availability, order volume, or fulfillment partner workload.

Because we work with trusted third‑party fulfillment providers, processing begins automatically once an order is submitted. Orders cannot be modified once processing has started.


Shipping Timeframes

Shipping times vary based on the destination, carrier, and product type. Estimated delivery windows are provided at checkout, but actual delivery times may differ due to:

  • Carrier delays

  • Weather conditions

  • Customs processing

  • High‑volume seasons

  • Global logistics disruptions

These factors are outside our control and do not qualify for cancellations or refunds.


Tracking Information

Once your order ships, you will receive a tracking number via email.

Please note:

  • Tracking updates may take 24–48 hours to appear

  • Some items may ship separately and have different tracking numbers

  • Tracking availability may vary depending on the carrier and fulfillment partner

If tracking shows no movement after several days, you may contact the carrier directly for the most accurate information.


Delivery Confirmation

When a carrier marks a package Delivered, the order is considered fulfilled.

We are not responsible for:

  • Stolen packages

  • Misdelivered packages

  • Packages lost after delivery confirmation

Customers may contact the carrier for delivery‑related investigations.


Incorrect or Incomplete Addresses

Customers are responsible for entering accurate shipping information at checkout.

Orders shipped to incorrect or incomplete addresses are not eligible for refunds or replacements.

If a package is returned due to address issues:

  • Reshipping fees may apply

  • Original shipping costs are non‑refundable

If the carrier discards or loses the returned package, store credit may be offered at our discretion.


International Shipping

For international orders:

  • Customs fees, VAT, duties, and import taxes are not included in product or shipping prices

  • These charges are the customer’s responsibility

  • Customs processing may extend delivery times

We cannot predict or control customs fees or delays.


Lost or Damaged Packages

If a package is lost or damaged during transit:

  • Customers may need to file a claim with the carrier

  • We can assist by providing documentation when available

Carrier delays, lost packages, or damage caused during transit are not eligible for refunds unless verified through a carrier investigation.


Dropshipping Fulfillment Notice

We work with professional third‑party fulfillment partners who produce and ship our products. As a result:

  • Items may ship separately

  • Packaging may vary

  • Tracking updates may appear at different times

  • Delivery times may differ between items

These conditions are standard in modern e‑commerce and do not qualify for refunds or cancellations once fulfillment has begun.


Shipping Fees

Shipping fees are non‑refundable, except in cases where an error is confirmed on our end.


If You Need Help

For shipping questions or concerns, contact us at: 📧 olmcartmail@gmail.com

A member of our support team will review your message and respond as soon as possible.