Refund Policy

Cancellation Window

Orders may be canceled only until fulfillment begins.

Fulfillment includes:

• The order being sent to a fulfillment partner

• The order being picked, packed, or prepared

• A shipping label being created

• The order marked as “Processing,” “In Progress,” or similar

Once fulfillment has started, the order cannot be canceled or modified. After delivery, the order may be reviewed under our Return & Refund Policy.

Because fulfillment may begin shortly after an order is placed, customers should submit cancellation requests immediately.

Eligibility for Returns & Refunds

A return or refund may be considered if:

• The item arrives damaged

• The item is defective

• The item received is incorrect

• The item is missing after carrier investigation

To request a review, customers must contact us within 7 days of delivery and provide:

• Order number

• Photos or video of the issue

• A brief description of the problem

This documentation helps us verify the issue and determine the appropriate next steps.

Non‑Refundable Situations

Refunds cannot be issued for:

• Items marked Delivered by the carrier

• Orders shipped to incorrect or incomplete addresses provided by the customer

• Buyer’s remorse (changed mind, wrong size, wrong color, etc.)

• Delays caused by carriers, customs, or global logistics

• Items damaged due to misuse

• Orders already in fulfillment

• Packages lost after delivery confirmation

These conditions are standard across e‑commerce and help maintain a fair and transparent process.

Incorrect or Incomplete Addresses

Customers are responsible for entering accurate shipping information. Orders lost or delayed due to incorrect addresses are not eligible for refunds or replacements.

If a package is returned to us due to address issues, reshipping fees may apply.

Delivery Confirmation

Once a package is marked Delivered by the carrier, the order is considered fulfilled.

We are not responsible for:

• Stolen packages

• Misdelivered packages

• Packages lost after delivery confirmation

Customers may contact the carrier directly for delivery‑related investigations.

Lost, Delayed, or Damaged Packages

If a package is lost or damaged during transit:

• Customers may need to file a claim with the carrier

• We can assist by providing documentation when available

Carrier delays and customs processing times are outside our control and are not eligible for refunds.

Undeliverable or Returned Packages

Packages may be returned due to:

• Incorrect address

• Failed delivery attempts

• Refusal by the recipient

If returned:

• Reshipping fees may apply

• Original shipping costs are non‑refundable

• If reshipment is declined, a refund may be issued minus shipping and applicable restocking fees

If the carrier discards or loses the returned package, store credit may be offered at our discretion.

Dropshipping Fulfillment Notice

We work with trusted third‑party fulfillment partners who produce and ship our products. As a result:

• Items may ship separately

• Packaging may vary

• Tracking updates may take time to appear

• Delivery times may differ between items

These conditions do not qualify for refunds.

Refund Processing

If a refund is approved:

• It will be issued to the original payment method

• Processing time may vary depending on the payment provider

• Shipping fees are non‑refundable

How to Request a Return or Refund

To request assistance, contact us at:

📧 olmcartmail@gmail.com

Please include:

• Full name

• Order number

• Photos or video (if applicable)

• Description of the issue

A member of our support team will review your message and respond as soon as possible.