We want you to be completely satisfied with your purchase from OLM Store. If you have any concerns about your order, please contact us at OLMcartmail@gmail.com and we will do our best to resolve the issue.
Returns
For non defective items and items that are received in 100% condition, we charge a 30% restocking fee. We will send you a return label as soon as we receive your request and as soon as we receive the item you returned, we will process your refund minus the 30% Restocking Fee.
All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.
OLM Store has the right to refuse returns that passed the 15 days allowed time after delivery.
For additional help please contact us at: OLMcartmail@gmail.com.
Non-returnable items
- Gift cards
- Downloadable software products
- Some health and personal care items
REFUND POLICY
We do not offer refunds or replacements when customers enter the wrong shipping address.
We offer refunds if you meet the following:
(1) Items must be sent in the same condition as you receive using our return label that is provided by our customer service representatives.
(2) Email us at OLMCARTMAIL@GMAIL.COM (Name, Order Number, and any information of why you are requesting a refund).
We have a 30 day money back guarantee with a 30% restocking fee. Once everything is complete, we will process your refund and it make take 3-5 business days to process through your bank.
Do not send your purchase back to the address from which it came.
Returned to Sender
If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a 30% restocking fee taken out of the refund as well.
Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.
If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.
Order Cancellation
All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase. Orders for Apparel, Mugs, and Ornaments cannot be canceled or modified at all. {EDIT AS NEEDED}
Clearance Items
Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.
Warranties
Our standard refund and replacement policy lasts 30 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.
International Shipping
Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.
For inquiries and any other concerns, you may contact us through the following channels:
Email : OLMCARTMAIL@GMAIL.COM
RETURN AND EXCHANGE POLICY
RETURN & EXCHANGE PROCESS FLOW
At OLMSTORE.COM, we want you to be completely satisfied with your order. We've created this return and exchange process to make your experience as effortless as possible!
Unworn or unwashed merchandise can be returned or exchanged within 30 days of the original order date if accompanied by original tags and packaging.
All online order returns, refunds and exchanges must be made through our returns process through our customer service team via OLMCARTMAIL@GMAIL.COM.
Please note, any health/wellness items cannot be returned or exchanged.
HOW TO RETURN OR EXCHANGE AN ITEM
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To begin the returns process, please send an email to our customer service support team at OLMCARTMAIL@GMAIL.COM with your Name, Order Number, Picture of the defective product/incorrect item and reason for return/refund.
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As soon as we receive the request, our customer service team will review the order and will provide feedback within the next 24-48 hours.
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If the order qualifies as approved for return/refund, our team will be sending you a return label to your email address.
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Package your return using the return label from our customer service team and drop off at a UPS facility. You need to use the return label sent by our customer service team. Do not send returns to the original address.
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You will be notified when your return has been received at our warehouse. Once received, we can do one of the following options:
If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. We would require you to provide a claim id from the local post office and validate it, as soon as the review is complete, we will be sending a replacement.
We charge a 30% restocking fee for any kinds of custom apparels, flags and custom design items.
Have more questions? Reach out to our Customer Support Team at OLMCARTMAIL@GMAIL.COM
PAYMENT POLICY
We accept all form of payments listed below:
Visa, Mastercard, Discover, Amex, PayPal
